Email to Staff Notifying a Reopened Question

Also, an email like the one below is received by the staff member who sent the answer to the client, providing enough information for them to be able to go directly into RefTracker to address the client’s additional information request using the hyperlinks provided, including a QuickClose option that allows the question to be re-closed without any risk of further contact with the client, in those situations where the reopen action does not require any further work to be done.