Actions

This page provides access to additional question action functions.

All functions in this page act on the active question (the question number showing in the Question number box in the Question action bar, and also showing in the information section at the top of the Actions screen).

The functions that display in this screen will be only those that are applicable to the current status of the active question, the permission level of the currently signed on staff member, and the functions that your system administrator has made available. They will be a subset of:
– Reject (click here for more information about the Reject function)
– Reopen (click here for more information about the Reopen function)
– Delete request (click here for more information about the Delete question function)
– Copy request (click here for more information about the Copy question function)
– Copy linked request (click here for more information about the Copy question function) and a function for Linking and unlinking requests
– Create sub task (click here for more information about the Creating a sub task under a another (primary) task) and the ability to Detach a sub task from its primary
– KBreview (click here for more information about the KBreview function)
– QA review (click here for more information about the QA review function)
– Record time (click here for more information about the Record time function)
– Record costs (click here  for more information about the Record costs function)
– Email this answer to anyone (click here for more information about the Call for assistance function)
– Call for assistance (click here for more information about the Call for assistance function)
– Allocated staff member communication (click here for more information about the Allocated staff member communication function).
– Qprint (click here for information about how to print information about the request you are working on)

To use a function in this screen simply click on its name.