When clients need interfaces in more than one language

Where your organisation supports clients using more than one language, RefTracker can be set up by your System Administrator, to operate in multiple languages.
Other languages available in that RefTracker system will be presented on the line above the footer of each RefTracker client interface page. Clicking on the name of another language, in that line, will present that page in the newly selected language and any further client interface pages that the user views in that session, in the newly selected language. This makes it easy for clients to swap back and forth between languages – allowing a page to be viewed in one language, and then in another!

Your system may also have been set up to offer different locales –  English (US), English (British), English (Australian), etc.  If different locales are offered for the currently selected Language, they will also appear as options in the line above the footer.  Locales set local preferences such as date format, currency symbols, and numeric separators.

RefTracker saves the preferred language and locale of the client and presents all correspondence with that client (such as emails) in the client’s preferred language and locale.


The RefTracker client interface will initially present in the language determined by the following criteria (as long as that RefTracker system supports that language):

  • Any language specified in the URL string used to display the page, for example http://<domain>/reft100.aspx?key=newbook&lang=fr will bring up the Newbook form in French (The Language code table shows the enabled language codes that can be used with the “Lang” URL parameter in your system)
  • then any language specified in the RefTrackerUser cookie for that client, if one has previously been saved
  • then the language and  locales specified by the user’s browser if that language and locale is supported by your RefTracker system.
  • Otherwise it presents in the default language and locale defined for your RefTracker system.


Clients/end users can set the language and locale in their browser by going to settings (sometimes called Tools) and setting the Language attribute.