What the client sees when an error occurs

In the unlikely event that a RefTracker error occurs, or the application is undergoing an upgrade, when a client tries to use the system, the client sees a screen such as the one above, and the System administrator is delivered an email describing what caused the error.  The contact information for your Organisation that shows in this screen is customisable by your System administrator using Parameter 1.10 to 12.

If the user simply enters an incorrect client interface URL, they will be taken to the Ask a question (reft120) page where they will be able to select an appropriate request form to user.