For security reasons, iframes are not recommended for general use. However, if you are considering using iframes, here is some helpful information.

If you are concerned about the domain that shows when the RefTracker client interface pages display, please contact your RefTracker support representative about the best option for you:
– using one of your organisation’s domains, or using a similar domain provided by Altarama. Some small costs apply.
– using a custom header and/or footer that looks like your organisation’s header and footer. You will need a small amount of help form your web master to create the files that provide the header and footer layout. See this help page for details of how to create and load these files.

However, to attract your clients to use your service, you may want to add a small form to your web site that takes little space but makes it very clear that they can submit a request for assistance with a quick response.

You might want to use this sort of form presentation when your RefChatter or other chat reference service is closed.

You might even want to use a small RefTracker Request form presented in an iframe as the basis for a quasi chat reference service by ensuring that a staff member monitors RefTracker throughout your opening hours in order to be able to respond very promptly via an email from RefTracker, to requests that come in from that form. 

The best way to do this is by using the RefTracker widget. Click here for all the details about how to use the RefTracker widget.

However, if you really need to present a different RefTracker form in a small iframe, you would need to create a form specifically for this purpose (or modify an existing one): 

• Copy the “Basic” form as your template.
• Add the Priority field and set it’s default to High or Extreme so your staff know to promptly get onto these requests when they come in.
• In the first Division note of the request form Edit layout screen add text like this AND the style code shown in the code block to remove the information panel (so it takes less room).
• Set parameter 0.95 to “Not set” in order to allow use of an iframe in your web pages, that links out to a hosted RefTracker page.

<b>Submit</b> this form to receive a prompt response by email.<style>   div#uihimsgai.msgai{display: none;}</style>

Here is the iframe code we used for the following example (for more information about the parameters used in this example click here):

<iframe src="http://patch.altarama.com/reft100.aspx?key=basic&sheader=0&sfooter=0&smenu=0" style="border: none; height: 500px;overflow-x: hidden;"></iframe>

Notice how the form automatically uses the responsive design layout for narrow screens.  The width of your iframe determines the width of the refTracker form that displays in it, so if you want users to be able to easily use forms that you place in frames, you should always place a limit on the width of the iframe so it will fit on a mobile device

With more help from your web manager to provide fancier coding you can even use a RefTracker form in a pop up window, or accessed from a slider bar on the side or bottom edge of your page that when clicked presents a form in a popup window.