The Support signon

In order to resolve a problem, your RefTracker supplier may give you a $support signon and password, and instructions to use additional functions available only to this signon. For example in $support mode, a box allowing SQL commands to be performed on your RefTracker database, appears at the end of the Utilities screen. Some parameters not others able to be changed, can be changed using this signon, such as parameter 80.5 Debug mode that will provide more information for resolutions of issues.

A useful link to the RefTracker Support Web Site is provided on the Utilities page, for the benefit of System Administrators.

Exercise

Click on the RefTracker Support Web Site link and investigate the information and services provided there.