Direct access to a specific Knowledgebase entry

Using the same philosophies, you can insert a link to a specific entry in your RefTracker knowledge base by inserting its URL.

The URL that you need to use to link to this page is:

http://<yourRefTrackerDomain>/reft297.aspx?q=<Qnumber>

where Qnumber is the question number (including prefix) of the question and answer that you want to display. This URL can in fact be used to display a summary of any closed question in RefTracker (it does not have to be in the KB). For privacy reasons, any attempt to view an open question using this URL will result in the user being shown the client interface home screen, and a warning being inserted in the /log/warn file for the date on which it occurred.

When the resulting information is displayed to the client, the URL they see will show a message table entry key as the parameter so that the URL parameters used are hidden from the end user

http://<yourRefTrackerDomain>/reft297.aspx?mi=ZnT6bAHpdUiTwiiiUlReWw