RefTracker licence

This RefTracker licence page displays when RefTracker is first installed, in order to ensure that the parameters essential to initial operation of the system are entered before the system is used, and it can be viewed from System>Utilities>Information>RefTracker licence at any time.

The information and entitlements displaying in this screen are controlled by your Licence file and can only be changed through the provision of a new licence file by Altarama. If your system requires the application of a licence key, such as after increasing your number of concurrent user licences, an additional line that provides boxes for entry of the key that you are separately provided with will display. Enter the key and click on the provided Submit button in order to enable your licence entitlements.

Instructions for entry of the data required by this screen on initial installation of your system are provided in the “RefTracker Installation Instructions.doc” file provided with all installation sets to describe how the system should be installed. When you click on Save, the data entered is stored to the database, and the SQL Server Full-text indexing used by RefTracker is initialised. If the Full-text indexing fails to initialise refer to the instructions in the installation instructions document.

This screen provides the following information:

Licence file: name of the licence file currently in use. This file is an encrypted file located in the reftracker/licence directory. Licence name: name of the customer issued this licence.
Licence number: Altarama’s number for this customer licence. Licence date: date on which this file was issued.
Licence renewal date: date by which a new licence file is required (this may not be the same as the date by which you next need to pay a renewal fee.
Concurrent Full users: the number of concurrent Full RefTracker users that can be logged into your RefTracker system at the same time. You can define as many signons as you like in RefTracker, but only this number can be signed in to the system at any point in time. You can check how many users are on your system using the “Concurrent users” link in the System menu.
Concurrent ServicePoint users: the number of concurrent ServicePoint RefTracker users that can be logged into your RefTracker system at the same time. You can define as many signons as you like in RefTracker, but only this number can be signed in to the system at any point in time. You can check how many users are on your system using the “View Concurrent users” link in the System menu.
Client code: Altarama’s code for this customer. Instance copy: indicates the particular copy of RefTracker that this licence applies to – applicable to customers that run more than one copy.
Licence version: version of the Altarama licence file generation program that generated this file Base module: all customers will be licensed for this module.
Client module: when this module is turned off (value No) the following functionality is removed: – The Client interface link is removed from the staff home page. – When any client interface page is accessed the RefTracker “system unavailable” screen is shown.
DeskStats module: when this module is turned off (value No) the DeskStats function will not be visible for any of your users.
Lookups module: when this module is turned off (value No) all of the functionality that allows Request forms lookups to work is removed: – Lookups menu is removed from the system screen – The Lookups tab is removed from the Request forms Edit options function and the Edit Lookups function is removed entirely – All of the databases required for the lookups functionality are removed from the Data dictionary menu – and any request forms designed for use with lookups, no longer perform the lookups.
Licence status: if this line does not say “valid” and display a green tick, access to your system will be limited until a new licence file can be installed.