Questions received directly from other RefTracker systems

If your System administrator allows it, questions can be created in your system as a result of them being redirected from another RefTracker system. The ability to pass questions between RefTracker systems means that, without any retyping, a question arriving in one RefTracker system can be sent to another for response – a handy feature for organisations that want to operate in a collaborative manner, or for those with separate RefTracker systems for different purposes.

So that you can quickly recognise questions sent from another RefTracker system, the system sets the Status of the question to Unallocated(imported), and sets the question to “Incomplete” (indicated by a constructions icon  ).  This will ensure that when you click on the question number, you are taken to the Change screen to familiarise yourself with the question. 

Don’t forget to always check the “Other imported data” field in the Receipt section of this screen, for information about the sender, and any information that could not be automatically mapped to the correct field.  You can work on a question e.g. by using the Answer screen, when it is in ‘Incomplete’ status, but the Incomplete status will remain until the required additional information is provided.

Other imported data contains information that could not be mapped to a field in the receiving RefTracker system, plus information about the sender of the request. Fields cannot be mapped if a similar field with the same field name does not exist, or if the field already has data in it (for example, as a result of a code table value being set by a hidden field in the form being used to import the request. If a text box or text area already has data in it the system will append the newly imported data to the data already in that field. Ideally any data in the Other imported data field after an import, should be transferred to a more appropriate field on receipt of the request.

More information about RefTracker to RefTracker question transfer can be found at “Redirecting questions to other RefTracker systems” in the  Redirect to third party section.