More practice
So, that’s the end of this manual – please take the time to practice what you have learnt. Try the tasks in the “Scenario Exercises” in the next section!
Following the “Scenario Exercises” more information is provided about how the techniques covered by this cause can be used for some specific workflows that your organisation might be utilising.
Scenario Exercises:
Find a way to handle these. . .
- A customer comes to the reference desk and asks what’s happening about a question he submitted on fish. He doesn’t remember the question number. How do you find the question in order to advise the client of its status, or perhaps even the answer?
- I’ve been asked the same question three times this morning, how do I put the answer I have been providing into the KB for the benefit of other librarians who might be asked the same question.
- Do we have any information on local fishing clubs?
- Where can I find the most appropriate question for me to work on next?
- I have a client who wants the same search done regularly. How do I set it up in RefTracker?
- Where do I find contact details for the person who asked this question?
The staff help page entitled “Helpful hints overview for all staff” provides guidelines on how to address most of these issues, if you need more information than has already been provided to you in this manual.
When you have finished with this manual. . . .
If you are working in a live database, don’t forget to clean up any questions that you have entered into the system just for training purposes (Close each question, then use the Answer screen which will provide “permanently deleted from the databases” as one of the options for re-opening the question).