Unallocated questions

Unallocated questions shows the part of the open question workload that has not yet been allocated to a staff member.  By default the most recently arrived question appears at the top.

Use this screen if your role is to evaluate or answer new questions as they arrive, and/or allocate newly arrived questions to other staff.

You can find particular question, a subset of questions by selecting specific parameters at the top of the screen. 

The system remembers the parameters you used last time, and while you are in that screen, will continue to return to those search results, so always check that the parameters that are showing are the ones you want to use!  A popup will remind you if saved search results are being used like this.  If you leave the open question screen, such as to work on a question, when the system returns you to that screen it will offer a [Use last search results] link, that allows you to quickly go back to the search results you were working on.

For further details of how to work with this screen, see the descriptive information in the Open questions screen.