Search

Under Search in the main header bar there are a number of tools to help you find questions fast:
Simple search                       – the usual way to find any questions of any status (open or closed)
Advanced Search                  – specialised searching on specific attributes of the question
Answers                                – easy way to find previously developed answers
My closed questions              – easy way to find questions that you have previously closed
Saved searches                   – shows a list of your saved searches, if you have any

Which of these options you can see, and any restrictions as to the work for which location/s you can see in them, are determined by your System administrator (using signon Functions).

The screen that you see if you click Search in the main header bar, as opposed to a specific entry in the menu list, will be the Search screen that you have used most often, most recently.  “Most often” is calculated as the most often used item in this menu list over the last 20 uses of items in this menu list, by this staff member.

If you are looking for questions that are open, try the functions in the menu list under Open questions in the main header bar.
Many of the details of how to use the Search screens are described in the Open questions screens, so start there to learn about using the Search screens.

Some search screens (Simple and Advanced) provide an option to save the selected parameters so that the search can be run by just selecting it from the Search menu in future, and these searches can also be set up to run automatically. For more details see this help page.

More information about searching that is relevant to the use of these screens can be found at Finding Questions and Answers.

To work on a request that is returned by a search, simply click on its request number, or select a function from the popup menu that displays.

When you have finished working on the request, you will be returned to the search screen that you picked it up from (the last search screen you used), so that you can work on more requests returned by that search. Note that the search will have been redone before it is redisplayed so that you get up-to-date results. For example, if you deleted the request you were working on it will no longer be showing in the search results you are returned to.