DeskStats comments report

A report that is unique to Source DeskStats is the DeskStats comments report that shows all comments entered via DeskStats for the selected period. For each comment the report shows: the date and time the comment was collected, the location at which it was taken, the staff member who took it, and the type of request that was being handled at the time.

It is important that you run this report (or the Data extract report for DeskStats that also includes the comments) in order to see the comments that have been made.