Report type – Target date by code table

The Target date by code table report shows the two objectives of Target date met, and Target date missed on the Y axis, and the code table that you have chosen on the X axis (in this case Request type was selected).

It allows you to analyse compliance against Target response date for full questions during the selected date period. As per the above report you would normally do this analysis by the questions closed during the selected period, but it is possible, and sensible, to do it for questions that arrived during the period, if you start require that analysis. (Target response date is calculated according to your setting of parameter 2.12 and, if appropriate, the objective response dates set in your Location code table). This report can provide a quick analysis of your library’s performance against is service level objectives.

The Target date report is only available for the Questions data source.By definition all DeskStats questions achieve their target date, but they are not included in this report.